We offer an exchange or refund on unused items returned within 3 days of purchase. The item must be returned in its original packaging, in a resalable condition and with a valid proof of purchase. We regret that due to health and hygiene reasons, we cannot offer an exchange or refund on liquids, food items, pierced jewelry items and underwear. Please review each delivery to ensure completeness before accepting and signing for it. We are unable to accept responsibility for missing items once delivery has been concluded.

Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

Everyone who shops on 1kstore.com receives the following guarantees:

  • Full Refund if you don’t receive your order.
  • You will get a full refund if your order does not arrive within the delivery time promised by our webstore.
  • Full or Partial Refund if the item is not as described.
  • If your item is significantly different from the product description, you can (A: Return it and get a full refund, or B: Get a partial refund and keep the item).

PLEASE NOTE:

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of our webstore (i.e. not cleared by customs, delayed by a natural disaster).
You can submit refund requests by sending a messageto us on our Contact Us page or hello@1kstore.com.